Warranty Service

Thank you for your trust and for choosing Novisa Development!

For over 25 years, we have been building homes, but it is the relationships we forge with our clients that are
the foundation we are truly proud of. Do you know what distinguishes a good
developer? It’s what they do after the keys are handed over.
And that is precisely where our true role begins.

“Selling a home is more than just a notary agreement.”

– Novisa Development, Jakub Mrówka – CEO

Warranty Service
Warranty Service – How Does It Work? Warranty Service – How Does It Work?

Warranty Service – How Does It Work?

Purchasing a home is one of the most significant decisions in life. We understand that you want to feel secure not only when signing the deed but also throughout all the subsequent years of living in your dream home.

That’s why we created our Warranty Service, which combines operational efficiency, the highest standard of service, and a personalized approach to each client.

We have four independent, two-person service teams – these are experts who know our developments inside out. Thanks to close cooperation with experienced external partners, we ensure not only prompt action but also the highest standard of services – from accurate diagnosis to effective repair, everything proceeds smoothly, reliably, and on schedule.

Defects happen – that’s normal. But for us, the most important thing is that you are never left to deal with a problem alone.
We are here for you.

Warranty Support

How We Work?

  • Always in Touch

    Always in Touch

    Our team monitors submissions, analyzes each one, and coordinates repairs so you can enjoy full comfort as quickly as possible.

  • Simple Reporting Process

    Simple Reporting Process

    Simply fill out the form in the Client Panel, and we will take care of the rest.

  • Prompt Response

    Prompt Response

    Within 14 days, we will inform you about the status of your case and the repair schedule.

  • Safety is a Priority

    Safety is a Priority

    We treat reports concerning electrical or plumbing issues with the utmost urgency.

  • We Operate with Full Transparency

    We Operate with Full Transparency

    At every stage, you have access to information regarding the status of your case.

Process

Report a Defect in 4 Simple Steps

Reporting a defect has never been so simple. Just 4 steps – and we’ll take care of the rest.

Go to Client Panel
  • Log in to your Client Panel. 1

    Log in to your Client Panel.

  • Fill out the form and describe the problem. If possible, attach photos. 2

    Fill out the form and describe the problem. If possible, attach photos.

  • You will receive an email confirming receipt of your submission. 3

    You will receive an email confirming receipt of your submission.

  • Our team will contact you within 14 business days to determine the next steps. 4

    Our team will contact you within 14 business days to determine the next steps.

Go to Client Panel

  • We are very satisfied with the apartment and the service provided by the Novisa office in Białołęka. All defects were removed efficiently and professionally. We sincerely recommend them!!!!

    Michał G.

    5 reviews

  • Response Time, Quality, Professionalism, Value for Money

    I recommend this developer, excellent service from the very beginning 🙂 The unit has been handed over, and all defects identified during the pre-handover inspection were corrected by the time the keys were collected.

    Additionally, we received a great eco-friendly shopping bag 😀

    Alan Ś.

    12 reviews

  • Practically all defects in the unit were removed, and the final handover was smooth and very quick 🙂 Positively surprised compared to what was noted during the pre-handover inspections.

    Iga K

    5 reviews